Frequently Asked Questions (FAQ)

Looking for custom apparel? Submit a request through our Custom Order Form to get started.

What kind of products do you sell?

We offer seasonal, made-to-order apparel and accessories — including t-shirts, hoodies, sweatshirts, and gifts.
All items are produced through our trusted print-on-demand partner, Printify, helping reduce waste and avoid mass production.

Do you offer custom apparel or bulk orders?

Yes! We now offer custom apparel orders for events, businesses, and personal designs.
- T-shirts, hoodies, and sweatshirts
- Bulk and group orders available
- Option to upload your own design or request design help

How do custom orders work?

1. Submit your custom order request form
2. We review your details and provide pricing
3. You approve the design and complete payment
4. Production begins after approval and payment

What is the approximate production time?

Production typically takes 2–10 business days, depending on order complexity.

Are custom orders refundable?

Custom orders are final sale due to their personalized nature.
However, if your item arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery and we’ll make it right.

Shipping concerns?

Please refer to our Shipping Policy page for full details.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods supported by Shopify checkout.

Can I return or exchange an item?

Since all products are made-to-order, we do not accept returns or exchanges for change of mind or incorrect size selection.
If your item arrives damaged or defective, contact us within 7 days of delivery.

How do I choose the right size?

Each product page includes a size guide. If you're between sizes, sizing up is recommended.

Who prints and ships my order?

We partner with Printify, a trusted print-on-demand platform with global providers.

My order hasn't arrived - what should I do?

Check your tracking number first. If delayed or marked delivered but not received, contact support@seasonaltouchesbybpc.com.

Still have questions?

Reach out anytime at support@seasonaltouchesbybpc.com